Frame TV remote won't charge

[Members_MgJP0pn]

My 2 month old frame TV's remote will not charge via plug in or solar. We luckily set up a phone to be a remote. Any ideas?

[Members_21qtZ3x]

Hi,

I’m having the same issue with The Frame remote not charging or holding charge.   

TV was purchased in November last year and I am currently using the Smart Things Remote Control to operate the TV.

Is there a solution to this issue or do I need to send an email to @SamsungClaudette?

Thanks!

[patrickdholman]

I am having the same problem, the remote runs out of battery.  I am conveniently 1 month past my warranty... looks like they made the perfect remote ;/

[SamsungClaudette]

Hello @patrickdholman

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.

Subject Title: SamsungClaudette – Remote runs out of battery <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette

[SamsungSensi]

I can see that lots of people are having the same issue as me, whereby my SAMSUNG BN59-01391B Solar Cell Remote (White) for my Frame 2022 TV has not held charge properly from day 1.   Can you please help out Claudette?  Note I have also sent an email into members.au@samsung.com.au already with the details you suggest everyone else to complete, proactively. 

[Johbi]

I am also having the same issue. My remote won’t work without having it plugged in a charger.

[SamsungClaudette]

Hello @Johbi

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com

Subject Title: SamsungClaudette – My remote won’t work without having it plugged in a charger <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette

[MGB1]

I am also having the same issue. My remote won’t work without having it plugged in a charger.  It is a 2022 model Frame.

[SamsungClaudette]

Hello @MGB1

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com

Subject Title: SamsungClaudette – My remote won’t work without having it plugged in a charger <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette

[malman]

I am having the same problem with my 4 month old frame TV, remote won't charge, no troubleshooting steps help at all, its just dead... How do I now use this expensive TV?

[malman]

So mine also failed within a few months, which is terrible as its a common issue. Unless you have registered with smarthings application you can't use the TV until you get a new remote for around $130. Samsung may provide one free of charge if within warranty, but it will take 14 business days to get to you if you are lucky. For a very expensive TV this is a major design flaw and Samsung should do the right thing and replace the remote free of charge proactively and update so no more issues, otherwise the TV is basically useless.