Initially when I bought this product it was it was working very well. Somehow now I am facing an issues with the product. 1. The person on the call always complained by saying they were getting too much outside noise such as when I am on the train it captures the sounds of doors (closing and opening). 2. Another person on the call is not getting the good sound of my voice, I need to speak a bit louder than usual. I checked all the settings and everything, device has latest firmware
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report for a wearable, follow these steps:
Go to Galaxy Wearables app > click on the device desired on the side menu
In the side menu, tap Contact us > Error reports (in the Get help section)
Fill in details and the frequency of the issue that you have with the wearable.
I think it may be an issue with the live call setting where you answer the call and it uses the out-facing mics to relay the sound to you so your not yelling, but then causes the phone to capture that microphone as an input as well. I've had this problem as well and have not found a solution unfortunately
Mine keep dropping out in busy areas, such as train stations. Technicians confirmed the bluetooth bandwidth they use is congested causing them to lose connection. Back to wired headphones for me.
