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11-11-2020 08:09 AM in
Community GuidelinesPlease Help
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11-11-2020 08:55 AM in
Community GuidelinesHi JaiChap, Could you please let us know the model number and place of purchase of your device. Please make sure you have country as Canada in your Samsung account.
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11-11-2020 09:59 AM (Last edited 11-11-2020 10:00 AM ) in
Community Guidelines- This is in mobile website it works in desktop
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11-11-2020 10:00 AM in
Community GuidelinesI don't remember exactly where I purchased it but it was somewhere in Canada
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11-11-2020 10:02 AM in
Community GuidelinesI don't know the model number as I threw the box
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11-11-2020 10:09 AM in
Community GuidelinesHi JaiChap, Thanks for the response.
Please check the model number of your device by opening Settings >> About Phone >> Model Number.
Could you please let us know the browser you are using? Please check if you are facing the same issue in the Samsung Members application.
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12-30-2020 07:59 PM in
Community Guidelines