In January 2025, I purchased a fridge and after I contacted Samsung Customer Service about my refrigerator door, which needed replacement. I was told they would ship a new door for installation.
Fast forward 8 months — my fridge is still not functional. For months, I have been trying to connect with customer service almost every day. Every reply I get is a copy-and-paste response with no real action.
This situation is extremely upsetting. My patience has run out. A basic household appliance should not take this long to repair, especially when it was promised months ago.
Samsung, please take responsibility and resolve this immediately. I just want the product I paid for to be working.
If anyone has advice on how to escalate this issue effectively, please share.
We’re sorry to hear about the continued difficulties with your refrigerator. Could you kindly share any previous case IDs or your current ticket number? This will help us review your case in detail and ensure it’s followed up with the appropriate team.
