Samsung-Asurion Class Action Lawsuit - Who's In?

[calvinsingh]

I am trying to gauge interest amount of interest in people who have fallen foul to the trade in issues with Asurion and Samsung

They technically have stolen my device since they have confirmed receipt but not paid me for it based on the contract of the trade in

Samsung blames Asurion because they are a separate entity but technically when we are buying products from Samsung with the ideas of trading-in there must be some accountability, and they won't do anything if nothing is escalated

Not only for the actual trade-in value but also for the time we spend chasing them for our money after

[AJarts]

Dear Samsung Community Members,

I am writing to share my experience with the Samsung Trade-Up Program, managed by Asurion Australia Pty Ltd, in hopes of connecting with others who may have faced similar issues. Despite the program's potential benefits, my journey to receive a refund has been fraught with challenges, leading to a frustrating and unresolved situation.

Here's a summary of my experience:

- **January 20, 2024**: Received an email confirming my enrollment in the Trade-Up Program with my Trade ID. On the same day, I contacted Samsung Customer Service to cancel my trade-up and request a refund of $170, as advised to email Asurion for further processing.

- **January 20, 2024**: I promptly emailed Asurion, expressing my wish to cancel the trade-up.

- **January 24 and 27, 2024**: Following a lack of response, I sent follow-up emails to Samsung-tradeup_inquiries@asurion.com. I also reached out to Samsung Customer Service again, speaking to supervisors who assured me that followup@samsung.com would contact Asurion on my behalf.

- **January 31, 2024**: I received an email from Asurion stating that my Trade ID was cancelled and that any amount charged would be refunded within 7-10 business days.

Despite these assurances, I am yet to see the refund processed. This ongoing delay has compelled me to lodge a complaint with my bank and initiate a chargeback dispute in hopes of resolving the matter.

The lack of timely communication and resolution from both Samsung and Asurion has been disappointing.

I appreciate your time in reading about my situation and would be grateful for any advice.

[Members_cSazj42]

I've exactly same experience. 

[AJarts]

Dear Samsung Community Members,

I am writing to share my experience with the Samsung Trade-Up Program, managed by Asurion Australia Pty Ltd, in hopes of connecting with others who may have faced similar issues. Despite the program's potential benefits, my journey to receive a refund has been fraught with challenges, leading to a frustrating and unresolved situation.

Here's a summary of my experience:

- **January 20, 2024**: Received an email confirming my enrollment in the Trade-Up Program with my Trade ID. On the same day, I contacted Samsung Customer Service to cancel my trade-up and request a refund of $170, as advised to email Asurion for further processing.
 
- **January 20, 2024**: I promptly emailed Asurion, expressing my wish to cancel the trade-up.

- **January 24 and 27, 2024**: Following a lack of response, I sent follow-up emails to Samsung-tradeup_inquiries@asurion.com. I also reached out to Samsung Customer Service again, speaking to supervisors who assured me that followup@samsung.com would contact Asurion on my behalf.

- **January 31, 2024**: I received an email from Asurion stating that my Trade ID was cancelled and that any amount charged would be refunded within 7-10 business days.

Despite these assurances, I am yet to see the refund processed. This ongoing delay has compelled me to lodge a complaint with my bank and initiate a chargeback dispute in hopes of resolving the matter.

The lack of timely communication and resolution from both Samsung and Asurion has been disappointing.

I appreciate your time in reading about my situation and would be grateful for any advice.

[Members_Zkdtd2S]

Sign me up

[Members_cSazj42]

Sign me up. 

[James360]

Contact your bank ppl and issue a fraudulent transaction against Asurion. That's what I did and got my money back today. Samsung did nothing to help and said I'm in the same boat as everyone else which is not good enough as far as I'm concerned. Samsung should be ashamed of themselves.

[R81W]

I traded in a galaxy s21 ultra 5g in fully working un damaged condition. (I got photos, a video and two of the australia post reps attesting that I did the video of the phone working and un damaged minutes before returning). Asurion states the device is not in described condition so refunded only 10 dollars.

I have complaint with Samsung but as you all said no resolution.

Yes I am 100% in for a class action. I think we should start a blog and warn future customers against trade in as well as pathetic business ethics from samsung.

[Mshanny]

Hi everyone, what progress has been made?  Is there going to be a class action, I can see many people want to join but to date I have heard nothing from the community.

Cheers 

[Members_8zrrKER]

How can I join in the class action please 🙏 

[JessDai]

Hi guys, just quickly update here, I have received full refund of my two trade in phone after more than 1 months of constant follow up email with CEO office, online chat, contact centre and Asurion portal.