Original topic:

A15 camera app

(Topic created on: 12-18-2024 10:02 AM)
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klayton8
Active Level 3
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Galaxy A
Hey everyone, and Samsung too

So I have the Samsung Galaxy a15 5g, and the camera app really lags and is slow. Especially when taking videos. I just downloaded it's latest software and it didn't do much... Usually if I clear my cache and restart my phone, it will work for about a day after that, but it's extremely inconvenient that I have to restart my phone or clear cache just to record video.... Any solutions, or anything I could try. Thanks 
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Helenna
Moderator
Moderator
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Galaxy A

Hi klayton8,

We are sorry to hear this issue and definitely understand how frustrating that must be for you to restart the device to record a video. Please try the below troubleshooting steps and see if it helps to solve the issue:

Reduce Resolution: Open the Camera app > Settings (gear icon) > Video Resolution. Lower the resolution for smoother performance (e.g., switch from 4K to 1080p or 720p).

Boot your phone into Safe Mode to see if third-party apps are causing the lag: Press and hold the Power button > Long-press Power Off > Tap Safe Mode.

Test the Camera app. If it works smoothly in Safe Mode, uninstall recently downloaded apps that could interfere with the camera.

Sometimes, a reset can resolve glitches: Open the Camera app > Settings > Scroll to Reset Settings > Confirm.

Clear System Cache Partition. Unlike clearing the app cache, this targets system-level issues:

Turn off your phone. Press and hold Volume Up + Power Button until the Samsung logo appears. Use the volume buttons to navigate to Wipe Cache Partition and confirm with the power button. Select Reboot System Now.

If all else fails, consider resetting your phone after backing up your data.

https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/

Thank you.

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klayton8
Active Level 3
Galaxy A
Do I think if figured it put. Finally 🤣. I had video stabilization on, which put a decent lag on the video... once I turned that feature off, my recordings are looking great!
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