Original topic:

a70 won't turn off

(Topic created on: 03-03-2020 09:13 PM)
1117 Views
yahyajasim
Active Level 1
Options
Galaxy A
My Galaxy a70 won't turn off for some reason, i don't know why. Do you guys have any solution? 
NOTE: I already did factory reset for 3 times and still not turning off.
9 Comments
Jmak
Active Level 10
Galaxy A
is your phone not shutting down or screen not turning off?
yahyajasim
Active Level 1
Galaxy A
my screen not turning off
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Jmak
Active Level 10
Galaxy A
what's your screen timeout set to?
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yahyajasim
Active Level 1
Galaxy A
to 30 sec
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Galaxy A
Have a look at the link below - Seems like this other member may have a similar issue with their A70 - Looks like moisture might have been a contributing factor - If so - Put your device in a baggie half filled with uncooked rice.

https://r1.community.samsung.com/t5/Galaxy-A/issues-with-phone-not-turning-off/td-p/4011614
yahyajasim
Active Level 1
Galaxy A
thank you
keagan
Moderator
Moderator
Options
Galaxy A

If you still have the problem, then I suggest you to try wiping out the cache data. You can do it by first shutting down your A70 and hold both power key and volume up key until you enter the recovery mode. Navigate to "wipe cache partition" using the volume keys and select it by using the power key. Please let us know if it is fixed.

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yahyajasim
Active Level 1
Galaxy A
I did that at first but still not working
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yahyajasim
Active Level 1
Galaxy A
I will try to put it in rise
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