Continuous restart of the phone after the update

[Nasereminem]

I received the Android 11 update today. But the phone keeps restarting and is very slow. It also gets very hot. Prior to this update, this problem did not exist.

[Halston · Accepted solution]

Hi Nasereminem,

Welcome to the Samsung Members Community Canada.

Please try to wipe the cache partition of your device and check.

Please share the model number of your device. so that we can share the steps to wipe the cache partition.

[Nasereminem]

thanks for your response

Yes, I did. And the phone will not restart at the moment.

But a new problem has arisen:
There is no sound when someone calls me. There is a delay of 10 to 15 seconds in the sound.

Do I have to wait for a new update?

[Nasereminem]

Model number: A805FXXU5DUC7

[Halston]

Hey Nasereminem,
Thanks for sharing your phone model number.
Just to confirm, have you purchased your phone in Canada? Please note that the model number of the Samsung Canada device ends with "W".
Ex: SM-A715W.

[Nasereminem]

No
I am Iran.
Because Iran was not on the list of countries, I chose Canada.