Dual audio

[cove]

My dual audio on my a51 will not play prom 2 speakers as of dec 1 2020.

Shows both are connected but will not let me select 2 any help.

Tried support but they tell me my phone is not showing here in canada may be from other country idk

[Halston]

Hi cove,
Please follow the below steps on your phone and get back to us with the results.
1. Ensure you have paired to 2 Bluetooth Speakers.
2. Swipe down on your screen to access your Quick Panel and tap on Media
3. Ensure you have selected both Audio outputs to start playing music from both Bluetooth speakers
4. Once connected you will be able to play the same audio from both devices and adjust the volume with ease.

[cove]

it only allows one device to play. from what i see online most show a play symbal beside each device

[Halston]

Hi cove,

Swipe down on your screen to access your Quick Panel and tap on Media (If you are unable to view the Media and Devices settings within your Quick Panel you may have disabled Show Media and Devices.)

- If you would like to enable this setting simply follow these quick and easy steps.

Swipe down to access Quick Panel and tap on the three-dot menu >> Tap on Quick panel layout >> Toggle on Show media and devices >> Once enabled you will be able to view Media and Devices in your Quick Panel.

>> Ensure you have selected both Audio outputs to start playing music from both Bluetooth speakers >> Once connected you will be able to play the same audio from both devices and adjust the volume.

[cove]

yeah i have that enabled but it wont let me choose both devices as you can see from the picture

[Samsung_PEvzFto]

Hey cove, I am having the same issue, also in Canada on the Bell network. Mine is a Galaxy s10, and the dual audio used to work for me just fine, then the option just disappeared. Where you ever able to get an answer for this that worked?

[Olipah]

my Audio recorder/ microphone does not work it all started after I used the wireless device it been months now my Phone is Samsung S8 . can someone advise here?

[Halston]

Hi Olipah,

Please follow the below steps and check.

- Launch your Settings >> Apps >> Tap the 3 dots and select Default Apps >> Select a Default  >> App option >>  Select your preferred default app, then tap the back arrow key to apply changes.

Reset app preferences: When resetting your app preferences, this will reset all disabled apps, notification restrictions, default apps, background data restrictions, and permissions restrictions. 

Please Note: You will not lose your existing app data if you reset app preferences.

- Launch your Settings >> Apps >> Tap the 3 dots and select Default Apps >>  Tap on Reset to complete the action.

Get back to us with the result.