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Original topic:

GALAXY A53 5G CHARGING PROBLEM

(Topic created on: 11-15-2022 06:06 PM)
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BaobeiNiIyang
Active Level 3
Options
Galaxy A
hi pansin ko lang po na pag mag-charge ako tas yung charging time is for example 45 minutes, then after 45 minutes it's still charging po. Nung chineck ko batt status here sa diagnostics, slow charging po yung problem, but normal yung battery 5000 parin sya ++note na super fast charging rin po. Yung problem po ba is yung phone ko or yung charger?

Hi, I just noticed that when I charge, the charging time is for example 45 minutes, then after 45 minutes it's still charging. When I checked batt status here in diagnostics, slow charging was the problem, but the battery is still normal at 5000 ++note that it also charges super fast. Does the problem is with my phone or the charger?

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3 Solutions


Accepted Solutions
Solution
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello BaobeiNilyang,

Thank you for letting us know your inquiry about your Samsung Galaxy A53 5G has battery charging issues.

Really understand your situation right now, unable to determine which is causing your device battery slow charging issue while attempting do-it-yourself checking and diagnostics, but to no avail.

But don't you worry, we are here to help, guide, quick fixes and offer solutions to your device's problems.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications.

Also, check Samsung members apps, notification bell icon for any updates information available for your device.

Samsung Galaxy is designed to perform best at 32° - 95°F (0° - 35°C). Continuous use or charging in extreme temperatures may accelerate battery deterioration. Temporary exposure to extreme temperatures will activate the device’s safeguards to minimize damage, and charging will be limited to protect the battery from overheating.

Battery life can be affected by various factors such as device settings, environment and usage patterns.
Understand these factors to use your battery more efficiently and for a longer period of time.

B) Optimizing your Battery.

Step 1. Go to ‘Settings’ and click on ‘Device care’.

Step 2. Tap ‘Optimize now’ to optimize your ‘Battery’, ‘Storage’, ‘Memory’ and ‘Security’.

https://www.samsung.com/ph/support/galaxy-battery/optimization/#href-more-tip  

C) Enable the Fast Charge on your Samsung Galaxy.

The latest Galaxy mobile devices are equipped with an internal coil for wireless fast charging and wired adaptive fast charging, a built-in feature that allows the battery to charge much quicker.

Check out how to enable the fast-charge feature on your mobile devices and how to properly plug in the USB cable to the charging adapter. Also, view the types of authorized wired and wireless chargers available to use for your mobile devices.

Step 1. Go to Settings > Device Care.

Step 2. Tap on the Battery icon.

Step 3. Tap the Charging menu.

Select one of the charging modes below, based on the type of authorized fast charger you have. 

To enable any one of the charging modes, simply tap the switch to the right-side.

  • Fast charging : Enable this mode if you are using the Adaptive fast wired charger.
  • Super fast charging : Enable this mode if you are using a wired Super fast charger.
  • Fast wireless charging : Enable this mode if you are using a fast wireless charging pad.

Note: While charging, you can't enable or disable this feature on your device.

D) Properly plug in the USB cable to the charging adapter.

If the USB cable is not properly plugged into the charging adapter, even if you are using a fast charger, your mobile device will not charge rapidly. Check that you have pushed the USB cable tightly into the charger, otherwise, the fast charging feature will not work and very low charging capacity will be supplied to your mobile device. Accordingly, the charging speed will decrease and time to charge the battery fully will also take much longer.

You are unable to use the fast charging feature or the super fast charging feature when you charge the battery using a standard battery charger. To use the fast charging feature, you have to use a wired battery charger that supports Adaptive fast charging. To use the super fast charging feature, you have to use a wired USB PD (Power Delivery) charger that supports super fast charging.

Samsung authorized wired charger

  • Super Fast Charging
  • Adaptive Fast Charging
 

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
F) Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

G) If the problem persists, bring your Samsung Galaxy A53 5G to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope this content is helpful and your device's battery draining issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

View solution in context

Solution
Emmy1989
Active Level 3
Galaxy A
Solution
Timothy456
Active Level 3
Galaxy A
Same issue. Yung cord ang may problema

View solution in context

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11 Comments
Khaled75
Expert Level 5
Galaxy A
Have you tried another charger?
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Solution
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello BaobeiNilyang,

Thank you for letting us know your inquiry about your Samsung Galaxy A53 5G has battery charging issues.

Really understand your situation right now, unable to determine which is causing your device battery slow charging issue while attempting do-it-yourself checking and diagnostics, but to no avail.

But don't you worry, we are here to help, guide, quick fixes and offer solutions to your device's problems.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications.

Also, check Samsung members apps, notification bell icon for any updates information available for your device.

Samsung Galaxy is designed to perform best at 32° - 95°F (0° - 35°C). Continuous use or charging in extreme temperatures may accelerate battery deterioration. Temporary exposure to extreme temperatures will activate the device’s safeguards to minimize damage, and charging will be limited to protect the battery from overheating.

Battery life can be affected by various factors such as device settings, environment and usage patterns.
Understand these factors to use your battery more efficiently and for a longer period of time.

B) Optimizing your Battery.

Step 1. Go to ‘Settings’ and click on ‘Device care’.

Step 2. Tap ‘Optimize now’ to optimize your ‘Battery’, ‘Storage’, ‘Memory’ and ‘Security’.

https://www.samsung.com/ph/support/galaxy-battery/optimization/#href-more-tip  

C) Enable the Fast Charge on your Samsung Galaxy.

The latest Galaxy mobile devices are equipped with an internal coil for wireless fast charging and wired adaptive fast charging, a built-in feature that allows the battery to charge much quicker.

Check out how to enable the fast-charge feature on your mobile devices and how to properly plug in the USB cable to the charging adapter. Also, view the types of authorized wired and wireless chargers available to use for your mobile devices.

Step 1. Go to Settings > Device Care.

Step 2. Tap on the Battery icon.

Step 3. Tap the Charging menu.

Select one of the charging modes below, based on the type of authorized fast charger you have. 

To enable any one of the charging modes, simply tap the switch to the right-side.

  • Fast charging : Enable this mode if you are using the Adaptive fast wired charger.
  • Super fast charging : Enable this mode if you are using a wired Super fast charger.
  • Fast wireless charging : Enable this mode if you are using a fast wireless charging pad.

Note: While charging, you can't enable or disable this feature on your device.

D) Properly plug in the USB cable to the charging adapter.

If the USB cable is not properly plugged into the charging adapter, even if you are using a fast charger, your mobile device will not charge rapidly. Check that you have pushed the USB cable tightly into the charger, otherwise, the fast charging feature will not work and very low charging capacity will be supplied to your mobile device. Accordingly, the charging speed will decrease and time to charge the battery fully will also take much longer.

You are unable to use the fast charging feature or the super fast charging feature when you charge the battery using a standard battery charger. To use the fast charging feature, you have to use a wired battery charger that supports Adaptive fast charging. To use the super fast charging feature, you have to use a wired USB PD (Power Delivery) charger that supports super fast charging.

Samsung authorized wired charger

  • Super Fast Charging
  • Adaptive Fast Charging
 

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
F) Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

G) If the problem persists, bring your Samsung Galaxy A53 5G to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope this content is helpful and your device's battery draining issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

BaobeiNiIyang
Active Level 3
Galaxy A
hello, another question, why does itt keeps overheating when it was charging with a fast charging chsrger?
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Emmy1989
Active Level 3
Galaxy A
Same with my A53 before, yung cord ng A53 gamitin mo at fast charging adapter ng samsung.
BaobeiNiIyang
Active Level 3
Galaxy A
yes po yung cord nga po a53 yung gamit ko po yung kasama po sa box, i'm thinking po na baka sa adapter yung may problem since it's matagal na rin po na nasa sakin sa galaxy a71 pa po. San nyo po nabili yung adapter nyo?
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Emmy1989
Active Level 3
Galaxy A
Yes sa adapter yan, sa Glorieta meron. Yung superfastcharging 1500. Pero maganda ang A53 love ko yan unit matagal ma lobat 😊
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Solution
Emmy1989
Active Level 3
Galaxy A
Ganito siya20221116_152944_1000001587_1668583786.jpg
BaobeiNiIyang
Active Level 3
Galaxy A
Thank you po
Solution
Timothy456
Active Level 3
Galaxy A
Same issue. Yung cord ang may problema
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