Solved: GALAXY A71 CHARGING ISSUE

캍 · ‎08-14-2022

Good day everyone! Can someone help me to figure out what happend to my phone?

One day my doesn't want to charge unless i will turn my phone off. Thank you!

SamsungRightCare · ‎08-14-2022

Hello 캍,

We are here to help and understand that it can be frustrating to be in your situation right now.

But do not worry; we are here to give solutions to your problem.

Initially, Samsung charging problems occurred due to many reasons. Some are related to software and some related to hardware. In such cases, follow the steps below to troubleshoot the issues.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

These are likely the causes as to why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are:

- Faulty cable, charger, socket, or adapter
- Dirt or debris in the charging port
- Third-party apps interrupting the charging
- The software update is required

If still not working, please check other possible reasons below:

- Check your charger.
- Clean the charging port.
- Check for water and moisture.
- Reboot your device.

What to do if your Galaxy phone is not charging? | Samsung Philippines

Hope your problem gets solved.

View solution in context

Khaled75 · ‎08-14-2022

Turn off your phone, plug it in, and then turn it back on.

캍 · ‎08-14-2022

Yes it works, but do I need to do this everytime just so i can charge my phone?

Khaled75 · ‎08-14-2022

Yes. Try charging it in Safe mode. This happened to me but it was a hardware issue. I accidentally dropped it, and the issue happened.

캍 · ‎08-14-2022

How do i get into safe mode?

Khaled75 · ‎08-15-2022

To go into Safe mode with the device powered on:
1. Press and hold the power button.
2. Tap and hold Power off.
3. Tap Safe mode.

To go into Safe mode with the device powered off:
1. Press and hold the power button.
2. When "Samsung Galaxy powered by Android" shows, release the power button.
3. When the Samsung or Samsung Galaxy logo appears, press and hold the volume down button. Keep holding the volume down button until the lock screen appears.
4. If you did it correctly, "Safe mode" will appear on the bottom left of your screen.

캍 · ‎08-15-2022

Thank you so much! It works

Khaled75 · ‎08-15-2022

Safe mode?

Khaled75 · ‎08-15-2022

If you can charge in Safe mode, then it's the third party apps that prevents you from charging. Uninstall these apps to avoid issues like this. To uninstall an app, go to Settings > Apps > (app name) > Uninstall, then tap OK. Did you recently installed any apps?

캍 · ‎08-15-2022

Yes it can charge in Safe mode. No i didn't installed apps recently. It's now charging again. Thank you so much!

Original topic:

GALAXY A71 CHARGING ISSUE

1 Solution