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Original topic:

GALAXY A71 CHARGING ISSUE

(Topic created on: 08-14-2022 12:19 AM)
캍
Active Level 3
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Galaxy A
Good day everyone! Can someone help me to figure out what happend to my phone? 

One day my doesn't want to charge unless i will turn my phone off. Thank you!

1 Solution


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Galaxy A

Hello 캍,

We are here to help and understand that it can be frustrating to be in your situation right now.

But do not worry; we are here to give solutions to your problem.

Initially, Samsung charging problems occurred due to many reasons. Some are related to software and some related to hardware. In such cases, follow the steps below to troubleshoot the issues.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

These are likely the causes as to why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are:

- Faulty cable, charger, socket, or adapter
- Dirt or debris in the charging port
- Third-party apps interrupting the charging
- The software update is required

If still not working, please check other possible reasons below:

- Check your charger.
- Clean the charging port.
- Check for water and moisture.
- Reboot your device.

What to do if your Galaxy phone is not charging? | Samsung Philippines 

Hope your problem gets solved.

 

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17 Comments
Khaled75
Expert Level 5
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Galaxy A
Turn off your phone, plug it in, and then turn it back on.
캍
Active Level 3
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Galaxy A
Yes it works, but do I need to do this everytime just so i can charge my phone?
Khaled75
Expert Level 5
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Galaxy A
Yes. Try charging it in Safe mode. This happened to me but it was a hardware issue. I accidentally dropped it, and the issue happened.
캍
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Galaxy A
How do i get into safe mode?
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Khaled75
Expert Level 5
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Galaxy A
To go into Safe mode with the device powered on:
1. Press and hold the power button.
2. Tap and hold Power off.
3. Tap Safe mode.

To go into Safe mode with the device powered off:
1. Press and hold the power button.
2. When "Samsung Galaxy powered by Android" shows, release the power button.
3. When the Samsung or Samsung Galaxy logo appears, press and hold the volume down button. Keep holding the volume down button until the lock screen appears.
4. If you did it correctly, "Safe mode" will appear on the bottom left of your screen.
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캍
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Galaxy A
Thank you so much! It works
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Khaled75
Expert Level 5
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Galaxy A
Safe mode?
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Khaled75
Expert Level 5
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Galaxy A
If you can charge in Safe mode, then it's the third party apps that prevents you from charging. Uninstall these apps to avoid issues like this. To uninstall an app, go to Settings > Apps > (app name) > Uninstall, then tap OK. Did you recently installed any apps?
캍
Active Level 3
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Galaxy A
Yes it can charge in Safe mode. No i didn't installed apps recently. It's now charging again. Thank you so much!
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