Original topic:

Google assistant problems

(Topic created on: 06-29-2021 08:14 PM)
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SungSamA50
Active Level 4
Options
Galaxy A
Hello all,
Is anyone else having problems with Google Assistant recently? The assistant recognizes my voice and listens to my command but it doesn't show the results on my phone at all. It will say I found 3 restaurants near you but will not show me those restaurants. I could say "Food Basics, Hurontario" and it would show me the store, phone number, store hours. Now it says "I found a few locations near you" and goes silent.
I've tried rebooting, reinstalling the app several times, resetting Voice Match 3X, and the GA toggle is on.
Help, please.
17 REPLIES 17
Halston
Moderator
Moderator
Options
Galaxy A

Hi SungSamA50,
Have you performed the factory data reset of the device by following the steps provided by the moderator? If not, please perform the factory data reset and get back to us with the results.
If you perform the factory data reset, it will give you as a new device. The factory data reset of the phone will erase all data.

SungSamA50
Active Level 4
Galaxy A
Hi Halston,
I'm concerned that a backup mistake could delete all data because I have to select the data. Is there a way to backup the phone and contents entirely and restore it entirely?
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Calamity
Beginner Level 3
Galaxy A
I just bought a Galaxy 20 FF 5G and I can't get Google assistant or Bixby on the new phone. 🤔1
Georgine
Moderator
Moderator
Options
Galaxy A

Hi, Here are the steps to backup your data:

Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now.

Backup from Google account--Apps > Settings > Backup and reset.

Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.

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Calamity
Beginner Level 3
Galaxy A
Oops! Galaxy 20 FE phone
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SungSamA50
Active Level 4
Galaxy A
I hope Georgine can help you. Not tech savvy, myself. Good luck!
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Chickennugget
Beginner Level 3
Galaxy A
Yes I have the same problem.
SungSamA50
Active Level 4
Galaxy A
Hi, the same problem as Calamity or me? Both are frustrating, right?
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