Original topic:

google assistant with screen off?

(Topic created on: 04-09-2020 10:54 AM)
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SleepySavior
Active Level 1
Options
Galaxy A
Hi, I'm just wondering if anyone knows why google assistant wont listen to me if my screen is off? It works from the lock screen but if my screen isn't on it won't respond. Really problematic when I'm driving and trying to change my music. Anyone know if theres a setting I can change that I'm just missing?
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6 Comments
sully
Active Level 7
Galaxy A
Hey @ sleepySavior.

Under google assistant setting>> Assistant devices>> Your device>> make sure Hey google is turned on and you've trained voice match. also turn on lock screen personalized results. I'd suggest playing around with such settings. lmk if it works.
SleepySavior
Active Level 1
Galaxy A
yeah I've done both of those, toggled them off and on and retrained my voice match. works fine most of the time but just doesn't activate at all if my screens off
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keagan
Moderator
Moderator
Options
Galaxy A

Hey @ SleepySavior, Please try the resolution provided by @ sully and let us know if you need any further assistance.

sully
Active Level 7
Galaxy A
FrenchCheese
Beginner Level 2
Galaxy A
hapened to me, I think that happens if you have battery saver on
Windancer
Beginner Level 3
Galaxy A
Ir I'm having the same problem but worse but no more work she's just taking over vocally... not used to screens that are all Frozen all she does is read everything and she just took over everything's frozen I can't get to settings please help
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