screen time issue

[yeeeh]

hi my phone screen time says i have been on it for the whole day. it records that i have been on setting for the whole 24 hours even though i have slept and do not spend that much time on settings... this happened ever since i updated my phone to the current software hope you can help me fix it. thank you

[Haydenc94]

I would check and see if there is an update for the digital wellbeing app. Can be found in digital WELLBEING-SETTINGS-ABOUT DIGITAL WELLBEING.

[michaelsor]

I see, it sounds like there may be an issue with the screen time feature on your Samsung phone. Here are some steps you can try to fix the issue:

1. Restart your phone - Sometimes a simple restart can fix minor software issues.

2. Clear cache and data for the Screen Time app - Go to Settings > Apps > Screen Time > Storage > Clear cache and Clear data.

3. Check for software updates - Make sure that your phone is running the latest version of the software. Go to Settings > Software update > Download and install.

4. Reset Screen Time - Go to Settings > Digital Wellbeing and parental controls > Screen Time > Three-dot menu (upper right corner) > Reset.

5. Get more information about Digital Wellbeing and Parental Control on Samsung: https://www.samsunger.com/2023/04/how-to-check-see-screen-time-on-samsung.html 

If none of these steps work, you may want to contact Samsung support for further assistance. They may be able to provide more specific troubleshooting steps based on the model of your phone and the version of the software you're running.

[SamsungClaudette]

Hey @michaelsor 

Thank you for your help. 

Kind Regards,
SamsungClaudette

[SamsungClaudette]

Hey @yeeeh

I am sorry to hear that you are having this issue. Could you please refer to @michaelsor and let me know how it goes. 

Kind Regards,
SamsungClaudette