I just got my book4 ultra i7 3 days ago. Both usb-c ports where charging and displaying to my Samsung M8 monitor. Yesterday, I used the laptop until it entered energy savings mode. Then I went to charge it. All of a sudden, one of the usb-c ports stopped working completely. It does not charge and does not display.
I already desistalled all usb windows drivers and rebooted the PC. I already rebooted the PC unplugged. I already charged fully the pc using the other usb. I changed the energy mode. I turned off the option " Allow the computer to turn off this device to save power" for all usbs in the Device Manager. I'm currently doing a factory reset.
The usb does not turn the charging light on. However, a very interesting thing is that I feel energy going through the body of the notebook when the charger is plugged in both the usbs, indicating that the faulty usb may be receiving energy.
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