Can you please explain to me why myself and other users internationally are having hinge issues with the galaxy book series. I've had mine for less than 6 months and the hinge has completely broke. This was actually after I got it serviced by your warranty team because the hinge was having issues earlier before it completely broke. So even after your warranty team had tried to fix it it completely broke. Now I am being told that I have to pay for the repairs associated with a defective product. This is completely unacceptable and fraud. Can you please assist me in getting this ramified because as of right now this is unacceptable and I will not be promoting Samsung ever again that includes all devices, if this is not dealt with.
We're truly sorry to hear about your experience with the hinge issue on your Galaxy Book — especially after it was already serviced. We understand how frustrating that must be, and we agree this shouldn’t happen within such a short period.
Please be assured that this is not the experience we want for our users. We recommend reaching out directly to Samsung Live Chat Support with your service reference number and details of the issue post-repair: https://www.samsung.com/ca/support/live-chat-support/
We’ll also forward your feedback internally. Thanks again for raising this we’re here to help.
