Latest Update resetting phone every other minute

[RedEyeRon]

Sec Patch April 1 update is making my phone reset every other minute.

Anyone else experiencing this? 

Help 😒

[GG2]

Power down phone, press power button, and as soon as you see boot up screen, press and hold volume down button until you see safe mode. If it runs fine in safe mode, then its possibly an app causing this, you have to try and find which one it is. If it still acts up in safe mode then yes backup and factory reset. I didn't see anyone else with this issue after updating.

[RedEyeRon]

I'm accessing this site on my laptop as the phone is pretty much unusable.

I've wiped the cache - phone still resets

I've reset all settings (recommended by Samsung Live Chat) - phone still resets

I've started in Safe Mode - phone still resets

Factory reset seems to be the only option I have left at this point 😖I can't back up everything because the phone keeps resetting.

[Kinsley]

Hi @RedEyeRon,

Sorry to hear that, As you have already try Wipe Cache partition and Safe Mode but your phone keeps resetting.

The last option would be the Factory Reset.

Try to backup your phone and perform a Factory reset.

Note: The factory reset makes the device function again in a new form. It cleans the entire system of the device.

[RedEyeRon]

Yes, I've had no other option but to do a factory reset and it has resolved the resetting. The phone is stable again.

[Kinsley]

@RedEyeRon,

Good to hear that issue is resolved.🙂