Original topic:

Note 10 plus and still in android 9

(Topic created on: 02-24-2023 06:58 PM)
776 Views
SilkyAngel
Active Level 1
Options
Galaxy Note
Hi, please I got this Galaxy Note 10plus August last year and up to date am still in android. I didn't get the new software update. Please what would I do?
Please can someone help me out?

image


0 Likes
17 Comments
Galaxy Note
https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

Try following the above steps.

I must say, that's extremely patient of you to still be stuck on android 9.

Please update here so others can know what the solution is
0 Likes
SilkyAngel
Active Level 1
Galaxy Note
No software update was shown
Galaxy Note
According to this post, that should've worked.

https://r1.community.samsung.com/t5/galaxy-s/s10e-stuck-on-android-9/td-p/11142352

You've downloaded smart switch on your computer, plugged your phone and no updates?

There is a way to do it, but I would suggest finding someone to help you (in person).

You can download the latest Android 12 firmware and install it yourself.

Ps, where did you buy the phone from?
0 Likes
SilkyAngel
Active Level 1
Galaxy Note
I bought it from an online store
0 Likes
Galaxy Note
If it's still warranty, you can ask the retailer to fix it for you.

Unfortunately Samsung Australia does not cover grey market products.

Good luck!
0 Likes
LailaZeyadeh
Beginner Level 3
Galaxy Note

Just I'm wondering if you have solve the problem? I have the same problem 

0 Likes
SilkyAngel
Active Level 1
Galaxy Note
I haven't solved it yet.
Still stuck with android 9
0 Likes
Galaxy Note
Your device is the SM-N975U which is an American device.
Perhaps try updating over WiFi.

Otherwise not sure why you haven't recieved the update, Samsung America has rolled out the update to your model.
SilkyAngel
Active Level 1
Galaxy Note
I have done that, still no software update available....
This is frustrating
0 Likes