Original topic:

Note 20 Ultra Screen Burn-In / Defective

(Topic created on: 01-04-2022 07:18 PM)
1394 Views
Captain_Candycorn
Beginner Level 2
Options
Galaxy Note

I purchased a Note 20 Ultra in November of 2020 and have had quite a few issues with it. Upon recieving it, the earpiece speaker was failing and sounded like a broken radio (tinny, metallic, crackly). Samsung took the phone in and said they found no issue and sent it back. Had the problem again, sent it in, same result. I requested a replacement device as a brand new phone should need to be dismantled and repaired, they denied it.

Now in the last 5 months I noticed the center of my screen and a small ring around the camera cutout are far brighter and slightly blue compared to the rest of the screen. There is no image burnt in, it doesnt line up with any apps I use. I barely use my phone at all, it lives in my pocket the majority of the time. It has never been dropped, hit, I treat my electronics like gold. Now the problem is its out of warranty, however this is 100% a manufacturing problem with the display and others on this forum and reddit have noticed the same thing.

What are my options here?

 

Captain_Candycorn_0-1641352699363.png

 

0 Likes
3 Comments
Reynaud
Moderator
Moderator
Options
Galaxy Note

Hi Captain_Candycorn, We suggest you to your device serviced.

0 Likes
daweinah
Beginner Level 2
Galaxy Note

I just noticed the exact same thing. Exactly the same shape with the scalloped top and bottom edges, slightly off center. What ended up happening?

0 Likes
Jay33
Beginner Level 2
Galaxy Note

Same here. I mostly notice it on the Always On Display and web pages with black backgrounds. I wonder if Samsung knows about this? Unfortunately, my Note 20 Ultra is out of service service. 

0 Likes