jasonkimmer
Beginner Level 2
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06-15-2019 11:16 PM in
Galaxy NoteAnyone else having this issue? Just started a couple of days ago. No event that could have triggered it (e.g. new app, physical damage).
Phone started powering off randomly after going to Always On Display. Did some research online and found the cause seems to be related to fingerprint unlock. Disabled that, and now anytime I try to enable it, the phone immediately powers down. If I use Samsung Pass to autofill, it powers down immediately.
Can anyone help?
1 Comment

Shaggyskunk1BLM
Expert Level 5
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06-16-2019 02:56 AM in
Galaxy Note
Try this - Settings - Three Dot Menu Top Right - Show System Apps - Search for Biometrics - Storage & Clear Cache & Data for Biometrics.
You could also try removing your Finger Prints & Register them again 🐧
You could also try removing your Finger Prints & Register them again 🐧
