Original topic:

Note9 S-pen activates picture in picture mode.

(Topic created on: 04-25-2019 11:21 AM)
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Anthem
Beginner Level 2
Options
Galaxy Note
Anyone with a Note9 experiencing the following issue?

When I am watching a video in an app that supports picture in picture mode, and I insert the spen into the Note9, the app will automatically switch the video into picture in picture mode.

It is happening in YouTube, Amazon prime video, Google Play movies and tv.

I tried resetting the S-pen but the problem persists.
It only happens when inserting the spen.  If I remove the spen while the video plays, the video does not switch to picture-in-picture mode.

Thanks. 
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6 REPLIES 6
ManuG
Active Level 2
Galaxy Note
Hi,
Just test working fine for me.
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ManuG
Active Level 2
Galaxy Note
phone Just updated to April security update 1 hour ago.
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Galaxy Note

So I did a test using the Youtube app, I played a video and removed and insrted the S-Pen and the video kept on playing normally, I even tried having the video in full screen and still no issues.

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Anthem
Beginner Level 2
Galaxy Note
okay. Thanks for the help. I just tried rebooting into recovery mode and wiping the cache and the problem persists. I am also on the latest April update. Going to try a factory reset and hope it clears up the problem.
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Galaxy Note
Make sure you backup your phone before doing a factory reset.
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Anthem
Beginner Level 2
Galaxy Note
The factory reset has solved the problem. Thank you to everyone who took their time to respond to my issue.
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