Proximity sensor and s pen air actions aren't functioning

[SainT4]

Any ideas only how to resolve this?

[Helenna]

Hi, please try the following steps and check if it solves the issue.

Check the S Pen's operational range:

• In order for Air actions to work, the S Pen needs to be within 30 feet of your phone or tablet with nothing in between.
• If you are far from the phone or tablet and you try to use Air actions (such as opening the Camera with the S Pen), there will be a lag between the button click and the command.
• If the S Pen is farther than 30 feet away, the connection will be lost. You will need to reconnect the S Pen by inserting it back into the phone or attaching it to the tablet.
• If the pen and device are too far away from each other and disconnect, they will automatically reconnect if they become close again within five minutes.

Charge S Pen: Charging your S Pen will be different depending on what kind of device and S Pen you're using:

• Phones with an integrated S Pen: Insert the S Pen into your phone to begin charging it.
• Tablets with an S Pen: Attach the S Pen to the designated charging spot on the back of the tablet. On the Tab S7 and S8, the S Pen's tip should face towards the camera. On the Tab S9, either direction will charge it.
• Devices with an S Pen Pro: Use a USB-C cable to charge the S Pen whenever its battery is low.

If you want to view the S Pen's battery percentage, open the Air command menu, and tap the Settings icon. The current battery level will appear at the top of the page as long as the S Pen is connected wirelessly to the device.

Check the app permissions: Permissions control what aspect of your device an app is able to interact with. If it's been a while since you've used an app, permissions will automatically be disabled. Air command requires Nearby devices and Physical activity permissions to be enabled.

Remove third-party accessories: If your S Pen is still not recognized by the device, remove any third-party cases or covers from your device. Then, reconnect the S Pen.

If the S Pen still does not work properly, you can try resetting it. Please be aware that if you customized any of the remote features or other settings, resetting the S Pen will return them to their defaults.

If you still have connection issues after resetting your S Pen, restart your phone or tablet. Restarting a device may fix any issues and help the S Pen connect again. 

If you're using a phone, insert the S Pen into your Galaxy phone until it clicks into place. If you're using a tablet, attach the S Pen to its designated spot.

Open Settings, and then tap Advanced features. Tap S Pen, then tap More options (the three vertical dots), and then tap Reset S Pen. Your S Pen will now be reset and you can begin using it again.

You can use Samsung members application for diagnosing issues with proximity sensor by using the below steps:

Open the Samsung Members app and select Get help on the bottom of the screen > Tap View tests located under Diagnostics > Select Proximity recognition to automatically begin diagnostics > Follow the on-screen directions and put your palms close to, but not touching the top of the screen > After finishing diagnostics, you can immediately check your device status results on your screen.

Thank you.