Original topic:

S Pen Note 10 Plus Disconnecting issue

(Topic created on: 09-14-2021 08:42 PM)
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ceritangga
Active Level 4
Options
Galaxy Note
Can Anyone Help
I'm having S Pen Disconnecting Issue recently. It become problem after i updated the software (turn out it is a security patch uldate). The S Pen became disconnected, i cannot use it. I make online report, and being suggested to factory reset. I execute it, and nothing happen. Finally i came to the service center, they suggest to buy a new s pen (sinve they said my s pen are facing problem). After buying and reset, it work just for about a day. Next day, i came to service center again, they open the case and the result my phone is OK, but since it had been opened, it cannot water resist again. Till now, i still faced the s pen. Can somebody help?
5 Comments
吴金水
Active Level 5
Galaxy Note
Try to turn on your air action on your device.
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ceritangga
Active Level 4
Galaxy Note
I've done it, but doesnt work at all. The S pen always reconnecting that make my phone freeze. Anyway thanks for your suggest
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吴金水
Active Level 5
Galaxy Note
Maybe it's battery empty. You should recharge it by turn on the air action and wait for a while.
If it's doesn't work, maybe you can contact samsung services.
Since the OS upgrade, it become an issue for alot of note users.
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Moderator4
Moderator
Moderator
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Galaxy Note

Hi Angg2501, We apologize for the inconvenience, maybe this is becoming an issue, please wait for the next update

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Elysholihah
Beginner Level 2
Galaxy Note
When the next update?