Hi perl57, If you did not perform factory reset , please do it by following given steps backup and try factory reset and check if the issue persist. Important: Please make a backup and save all information you need before factory reset, otherwise your personal information may not be recovered. Here are the steps to backup your data: Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now. Backup from Google account--Apps > Settings > Backup and reset. Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.
Hi perl57, We suggest you to check if an app is accessing the security policy on your mobile.
Please follow the step given below:
Open settings>>Tap on Biometrics and security >>Click on Other security settings>>Click on Device admin apps>>Press the toggle button to disable the access for the application>>Click on Deactivate.
Try to restart your device after performing these steps and try accessing the camera.
Hi perl57, We kindly request you to generate error report by following below steps.
Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.
