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12-03-2025 07:30 PM in
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12-04-2025 05:47 AM in
Galaxy SHi Bennywong13,
We sincerely apologize for the inconvenience you experienced with your Galaxy S25 Ultra prior to the recent update. We understand how frustrating battery drain, camera performance issues, and overheating can be, and we appreciate you sharing your detailed feedback. It is encouraging to hear that the Android 16 with One UI 8 update has resolved most of the concerns.
Regarding the occasional overheating while using the YouTube application, we recommend the following troubleshooting steps:
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Software Updates: Ensure both your device and the YouTube app are updated to the latest versions.
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Background Apps: Close unused applications running in the background to reduce processor load.
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Cache Management: Clear the cache of the YouTube app to prevent performance conflicts.
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Safe Mode Test: Restart the device in Safe Mode to check if third-party apps may be contributing to the issue.
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Device Cooling: Avoid prolonged use in high-temperature environments and remove any heavy protective cases during extended video playback.
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Diagnostics: Run the Samsung Members diagnostic tool to monitor device temperature and performance.
If the issue persists, we recommend contacting Samsung Support for a more detailed inspection. Your feedback helps us improve, and we truly value your patience and continued trust in our products.