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05-24-2025 01:55 AM in
Galaxy S- Mark as New
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05-24-2025 02:23 AM in
Galaxy S- Mark as New
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05-24-2025 02:32 AM in
Galaxy S- Mark as New
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05-24-2025 02:45 AM in
Galaxy S- Mark as New
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05-24-2025 02:49 AM in
Galaxy S
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05-24-2025 04:47 AM in
Galaxy SHi warrior07,
We're sorry to hear that you're facing battery and heating issues after updating to One UI 7 on your Galaxy S23 Ultra. We understand how important battery life and device stability are to your daily use.
Major software updates can sometimes temporarily impact battery life as the system re-indexes apps and optimizes performance in the background. This usually stabilizes within a few days. However, if the issue continues, please try the following steps:
Wipe Cache Partition (No data loss): This can help resolve post-update issues without affecting your personal data.
Turn off the phone.
Press and hold Volume Up + Power until the Samsung logo appears.
Release buttons when the Recovery Menu appears.
Use Volume Down to highlight Wipe cache partition, press Power to select.
Confirm by selecting Yes.
Once done, choose Reboot system now.
Battery & App Optimization: Go to Settings > Battery > Battery usage and check if any app is using abnormal power. Use Device care > Optimize now to improve performance. Enable Sleeping or Deep Sleeping apps under Battery > Background usage limits.
Device Temperature: Avoid using the phone while charging or in direct sunlight. Check for apps running in the background that may cause high CPU usage.
Use Diagnostics in Samsung Members: Open Samsung Members > Support > Phone diagnostics > Battery & Temperature to run a test and check for abnormalities.
If the issue persists after these steps, a factory data reset might help resolve deeper software conflicts. Please ensure your data is backed up before proceeding:
https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/
https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/
Also, we appreciate you for sending an error report through the Samsung Members app that’s a helpful step in getting this properly investigated by our software team.
Thank you.
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05-24-2025 04:58 AM (Last edited 05-24-2025 05:35 AM ) in
Galaxy SLooks like they want me to upgrade.
The latest update was such a bus that my next phone is absolutely going to be the Motorola Razr.
The fact that Samsung doesn't even make their own software anymore, is just embarrassing.
They couldn't make the software to make applications work on the cover screen of the Flip 5, so they just link to third party software.
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05-24-2025 02:11 PM (Last edited 05-24-2025 02:13 PM ) in
Galaxy S- Mark as New
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05-24-2025 11:29 PM in
Galaxy S- Mark as New
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05-27-2025 06:48 PM in
Galaxy SFrankly, the heating issue is unacceptable. It feels like I’m using a budget phone from 5–6 years ago, not a high-end Samsung flagship. As a loyal Samsung user, I’ve always trusted the brand, but this experience is genuinely frustrating — especially considering the premium price point.
Samsung’s response to my complaint was to suggest turning off Wi-Fi and GPS. I already keep GPS off unless I need it for navigation or weather updates. But turning off Wi-Fi? That’s just not practical. Why spend nearly $2,000 on a phone only to be told to avoid using essential features?
Even when Wi-Fi is off and I’m using mobile data, the overheating and rapid battery drain persist. This isn’t just a minor inconvenience — it’s a major flaw that undermines the entire flagship experience. I expect better from Samsung.
