Original topic:

Can't set wifi calling preference

(Topic created on: 06-04-2025 10:40 AM)
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gurveer
Active Level 2
Options
Galaxy S
Hey guys, I just bought s24+ and after I setting up the phone I found that I cannot change wifi calling preference on it. I can only turn it on or off. It doesn't even show the option for calling preference. Does anybody else face this issue?

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7 Comments
Quinn-Angus
Active Level 3
Galaxy S
What do you mean by WiFi calling preference? If WiFi calling is enabled, and your phone is connected to a WiFi network, then your phone will attempt to call over WiFi.
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gurveer
Active Level 2
Galaxy S
There is another setting which let's you choose if you want use wifi or mobile network for calling. My s21 ultra has it and my friend's pixel 9 also has it. But I can't find it on my phone for some reason.
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Quinn-Angus
Active Level 3
Galaxy S
I think you're referring to call preference? That's carrier specific -- if the option doesn't display it isn't available. Although, you could, in theory, use ADB to get it.

WiFi calling is designed to activate *when cellular connection is unreliable*. If you have a solid cellular connection, there's no reason to want to use WiFi calling. If a cellular connection is bad, WiFi calling will automatically activate when the call is dialled.

If both WiFi and cellular signals are strong, there's virtually no difference in call quality -- an argument can be made that cellular actually has higher quality due to its elevated priority.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi gurveer,

The missing preference setting (e.g., Wi-Fi preferred vs. Mobile preferred) is often controlled by your carrier.

Can you please tell us, is your Galaxy S24+ an unlocked model, or is it carrier-branded purchased directly from a carrier?

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gurveer
Active Level 2
Galaxy S
It was purchased through carrier
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi gurveer,

Thanks for confirming that! Since your S24+ was purchased through a carrier, it’s very likely that the carrier has chosen to disable the Wi-Fi Calling preference setting in their firmware.

Do you recall if your previous device (like the S21 Ultra) was also from the same carrier and had the setting?

If you haven't tried to perform Reset Network Settings, please perform network reset and see if it helps. Go to: Settings > General management > Reset > Reset network settings. This will reset all Wi-Fi, mobile data, and Bluetooth settings (but won’t delete personal data). May trigger the device to reload carrier config files, which can restore hidden options.

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gurveer
Active Level 2
Galaxy S
My s21 ultra was bought used. I did already try to reset network setting but didn't help.
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