Original topic:

Galaxy s9 plus

(Topic created on: 10-23-2021 09:42 AM)
Saket04
Beginner Level 2
Options
Galaxy S

I am using s9 plus. All the time, many apps face internet disconnection multiple times for 30-40 seconds while I am using the app. I have tried multiple wifi connections and mobile network, face the same issue, so it's not an issue with my ISP. It is happening after the last android update.

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3 Comments
Valeriya
Moderator
Moderator
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Galaxy S

Hi Samsung_gprlIfw, I suggest you please try performing the wipe cache partition by following the instruction below and check if the issue got resolved. Turn off the device.

Press and hold the Volume Up key and the Bixby / Power key.

When the Android logo displays, release both keys.

An 'Installing system update' message may show briefly before the Android Recovery menu options appear.

Press the Volume down key several times to highlight "Wipe cache partition".

Press Bixby / Power key to select.

Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.

When the process is complete, the Reboot system now is highlighted.

Press the Bixby / Power key to restart the device.

GG2
Active Level 10
Options
Galaxy S
You can also just try a network settings reset and see if that helps. Make sure you know your passwords.
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Joce1
Active Level 9
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Galaxy S
Oups. I did not make the Android update yet. Should I ?? 🤔
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