Horribly distorted audio when recording videos during concert using my S20+!!

[parsicko]

Samsung what the hell man what is this awful awful mic quality. I was at a music festival last night with lots of heavy bassy music and the audio quality on the videos I took are so BAD and distorted. Whereas my friends with iPhones have perfect audio quality on their videos. This is so SAD for samsung and is giving me more reasons to leave this brand. Get you stuff together!!

[Nylah]

Hi, we recommend you to try to perform a diagnostic test on Mic from Samsung Members app.

STEP 1. Open Samsung Members.

STEP 2. Tap on Diagnostics.

STEP 3. Tap on Test hardware.

STEP 4. Choose the Mic to check and optimize the performance.

And also Remove anything plugged into the headphone jack, including selfie sticks, etc .

As well as any attached phone cases.

Additionally, remove any third-party cases, protective films, skins, adhesives, or any other accessory that usually comes in contact with your phone.

Kindly get back to us if the issue still persists.

[parsicko]

I have done all of these. The diagnostic function literally only tests if the mic is working or not. My mic is working, its just that in very loud environments it cannot clearly pickup audio and it becomes extremely distorted and low in quality. Other people are having similar issues. Instead of giving us solutions that you KNOW don't help fix your phones! My friends iPhones perfectly recorded the same audio without any distortion

[Nylah]

Hi, we appreciate your efforts in trying all the necessary troubleshooting steps.

We kindly request you to boot your device in safe mode and check if It is showing the same issue.

To enter Safe Mode, please perform the following:

1.First, completely power off the phone.

2.Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

3.If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.

4.Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

5.To exit Safe Mode, simply restart your phone and it will reboot normally.

[parsicko]

Which third party app? What do you mean the third party app that is causing this issue??
What is causing this issue is either my phone's mic or samsung's horrible camera app

[Helenna]

Hi, we certainly understand your frustration and the trouble that your'e facing while recording a video through the Camera app.

We kindly request you to generate error report by following below steps:

Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

[Danilea]

Mine does the same ..so choppy, pixulated and the voices so robotic not impressed.

[parsicko]

They dont wanna admit something is wrong with their phone

[parsicko]

It **bleep** and they just dont wanna admit it

[simran022]

I also face the same issue with my phone