Lower microphone (1) not working since update to ui 7

[billz]

Anyone have this issue? 

How to get it repaired? 

Lower microphone or microphone 1 is not working since update.

[Helenna]

Hi billz,

Sorry to hear you're having issues with the lower microphone after the One UI 7 update.

We recommend trying a few quick steps:

• Clear the cache of the Phone app.

• Boot into Safe Mode to rule out any third-party apps.

• Test the microphone via Samsung Members > Support > Diagnostics > Mic.

If the issue began right after the update and still persists, we suggest visiting a Samsung Authorized Service Center for a proper inspection.

https://www.samsung.com/ca/support/service-center/

Let us know if you need any other help!

Thank you.