NCL Cruise App Works When Phone Locked

[mikes1965]

Has anyone else seen this issue? If I open the Norwegian Cruise Line app and then lock my s23 Ultra, the app stays open and full functional.

[Helenna]

Hi mikes1965,

We are sorry to hear this issue from you. Please try the following troubleshooting steps and check if they might help to resolve the issue.

Force Stop the App: Go to Settings > Apps > Norwegian Cruise Line > Force Stop.

Clear Cache and Data: Go to Settings > Apps > Norwegian Cruise Line > Storage > Clear Cache and Clear Data.

Update the App: Make sure you have the latest version of the app installed from the Google Play Store.

Reinstall the App: Uninstall the app and then reinstall it from the Google Play Store.

Thank you.