PLEASE SOMEONE HELP!

[ricknads31]

im want to know if my window is broken of my old phone and i can see nothing on the screen but when im trying to transfer it saiys that i dont have enough space on my old one!!! is it still possible to transfer them on my new s7????

[Jayman1973]

This question is confusing. What make of the old phone do you have? Are you trying to transfer files from 2 old phones to your new S7?

[ricknads31]

im sorry my first language is french so ill try my best...i have 1 old phone that i forgot 2years ago on the top of my car and and i was leaving the job and obviously it fell on the ground so the screen explode but the phone still working but i just can see anything so when i try to transfer i can see anything on the screen

[ricknads31]

thanks for answering me...it says that i dont have enough space on my old phone and i dont how to do it

[Jayman1973]

Sorry. But I still don't quite understand what you are trying to ask. What make of old phone do you have? Are you transferring files from your old phone to the new S7?

[ricknads31]

yes im trying to get some pictutes from my old one to my s7 i wish i could send you a picture to show you

[Jayman1973]

I don't need to see a picture. I have a pretty good idea of what needs to be done. The most easiest way to transfer files from your old phone to the S7 is to use Smart Switch. All you have to do is hook up the 2 phones with the USB cable, start up Smart Switch, choose the USB connector and just follow the instructions on how to transfer the files. Depending on how much content you have saved on your old phone, it may take a few minutes to transfer over to the S7 or it could go fairly quickly.

[ricknads31]

i did exactly that my friend...but a message pop up and says"your old phone has not enough space the problem is i cant see on the screen total black...so the question really is how i can erase things in my old phone

[Jayman1973]

You may have to take the phone to the store where you bought it and ask them if they are able to hook the old phone up to their systems and transfer your files over to the S7.

[ricknads31]

thank you very much for your time sir :) but i will just forget about it loll