Original topic:

"finder has stopped working"

(Topic created on: 01-30-2018 09:26 PM)
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ktelz
Beginner Level 2
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Galaxy S
everytime i use tue finder search bar, ass soon as i type a letter into the box an error pops up "finder has stopped working" did a complete reset of phone. it was working for about 2 minutes than the error started again.

any ideas how to fix this? i tryed clearing system cache files aswell befor the reset. did nothing.

is this an error with the finder latest version? a bug? or what
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12 Comments
Moderator_
Moderator
Moderator
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Galaxy S
Hey @ktelz and @perfectg! Thanks a lot for finding exact error and posting screenshot of the error. To help us troubleshoot, could you please submit a device error log when you get the same error again? From the Samsung Members application, tap the “Feedback” icon. Tap the Pen icon and then submit an “Error report”. Thanks!

- Nick
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Diamondcut33
Active Level 2
Galaxy S
It is the Facebook app causing this. Uninstall and disable and the samsung finder will work again.
Drake44444
Beginner Level 3
Galaxy S

yes this is the answer actually. thank you!