Ringing sound/speaker

[bigal65]

When my phone rings only bottom speaker is working and same as notifications is it normal ??? 

[Helenna]

Hi, I request you to please follow the below steps once and check again.

Here is the path:

Power the device off.

Press and hold the Volume Up key and the Power key.

Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.

Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.