Ev16
Beginner Level 2
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12-31-2022 10:40 PM in
Galaxy S
I was forced to update to android 13 around 1.5 weeks ago, and everything was fine for the first couple of days.
Then, Youtube started to freeze/crash, I would fullscreen the video but the screen would be frozen and the audio would continue to play. Later, the keyboard would lag, fingerprint would scan but not unlock the phone and side/power button would not open the screen or show the power off/restart options.
I've hard reset my phone twice, done multiple "wipe cache partition" and disabled/enabled "android system webview" and this works for a couple of days but then the problems return.
Does anyone know what to do in this case, feeling quite hopeless...
2 Comments
bicc_knowlocc
Active Level 4
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01-01-2023 12:44 AM (Last edited 01-01-2023 12:44 AM ) in
Galaxy S
Dude, me too. S22 ultra. Been trying to get samsung to give me a loaner Phone while mines being serviced as I live remotely but they're not budging.

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01-01-2023 06:42 AM in
Galaxy SHi, we appreciate your efforts in performing the necessary troubleshooting steps to resolve the issue.
As you have tried everything but the issue is still there, we suggest you to perform back up and factory reset by following the steps in the given links.
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/
Learn how to reset your Samsung Galaxy device with our comprehensive guide. Discover five different methods to restore settings, erase data, or troubleshoot connectivity issues on your Samsung phone or tablet. Step-by-step instructions included for a factory reset, Wi-Fi and Bluetooth reset, and ...
Our comprehensive guide provides step-by-step instructions on using Smart Switch to transfer contacts, photos, videos, apps, and more from your old device. Simplify the process of upgrading to a new Galaxy device and ensure all your important data is seamlessly transferred.
