Original topic:

S20 is crashing after Android 13 update

(Topic created on: 12-31-2022 10:40 PM)
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Ev16
Beginner Level 2
Options
Galaxy S
I was forced to update to android 13 around 1.5 weeks ago, and everything was fine for the first couple of days. 

Then, Youtube started to freeze/crash, I would fullscreen the video but the screen would be frozen and the audio would continue to play. Later, the keyboard would lag, fingerprint would scan but not unlock the phone and side/power button would not open the screen or show the power off/restart options.

I've hard reset my phone twice, done multiple "wipe cache partition" and disabled/enabled "android system webview" and this works for a couple of days but then the problems return.

Does anyone know what to do in this case, feeling quite hopeless...

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2 Comments
bicc_knowlocc
Active Level 4
Galaxy S
Dude, me too. S22 ultra. Been trying to get samsung to give me a loaner Phone while mines being serviced as I live remotely but they're not budging.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, we appreciate your efforts in performing the necessary troubleshooting steps to resolve the issue.

As you have tried everything but the issue is still there, we suggest you to perform back up and factory reset by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/how-to-transfer-and-backup-data-using-smart-switch...

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

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