I am having a defective problem with the device as the power button has just came off randomly. I have contacted Samsung Customer Service previously and was suggested to go to one of the recommended service locations for Samsung. I requested a ticket for the appointment, went to service person.. they did not properly inspect my phone and could not deem whether it was physical damage or a defect. They claimed that it could be considered physical damage and thereby, not valid against the manufacturer's warranty (Samsung). What they also said was, my case was a very rare one because the phone hasn't had that issue before. I was only advised by the person that they would have to look into the part itself and that, it might cost a bit considering a replacement set comes with the screen and all the side buttons.
So, why would I want to consider paying for a defective power button that came off for the possible price of a whole screen replacement?
I am at a loss for words. All I've been getting is the runaround of going from one thing to another. I wish I had bought the extended protection plan service but who even thinks a premium based phone is going to lose a power button out of the blue?
What irks me even further is the fact that the service request was cancelled, so I don't know what exactly is happening until the person contacts me. In other words, no solution. Very disappointing customer service all around, Samsung.
Hi Samsung_vZ9fkDT, I suggest you to book another appointment and visit the authorized service center. It can only be determined by a qualified technician after the physical diagnosis of the phone.
In a JerryRigEverything video he popped out the power button, but was able to click it back in. Have you tried inserting it back into the phone and pressing it into place?
