Hi @hrawithers and @kirstin25. I am sorry to hear about the network issues you've been having. There are a few troubleshooting steps you can try to see if this helps the issue:
• Restart your device • Turn Wi-Fi off/on • Turn the router off for 10 seconds • Forget the Wi-Fi network and then re-sign into the Wi-Fi network • Verify with another Wi-Fi network • Switch from 5 GHz to 2.4 GHz or vice versa (dependent on router specifications) • Turn off power saving mode • Run your phone to Safe Mode and observe [hold power>restart>hold volume down until lock screen]. • Reset network settings [Settings > General Management > Reset > Reset network settings > RESET NETWORK SETTINGS]
If these do not help, I recommend sending an error report through Samsung Members, which will allow our team to assess this issue remotely. To send an error report:
Samsung Members > Get help > Error reports > Network/Wi-Fi > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
It is recommend that you send these error reports within 3 minutes of the issue occurring to assist in identifying any potential deviations in your device performance.
Once it has been assessed by our team, you will receive a response via the Samsung Members app which can be viewed by clicking the notification bell.
Yes! It's only happened to me recently too! So bloody annoying. I've tried resetting the phone's network settings, forgetting the router. I can't figure it out
Mine happened at the end of last month when I did the update, and problems with the 4g signal bar disappearing , now just waiting for this month's update to see if that does anything as I've seen alot of samsung users have had problems with WiFi and 4g signal
Hi @hrawithers and @kirstin25. I am sorry to hear about the network issues you've been having. There are a few troubleshooting steps you can try to see if this helps the issue:
• Restart your device • Turn Wi-Fi off/on • Turn the router off for 10 seconds • Forget the Wi-Fi network and then re-sign into the Wi-Fi network • Verify with another Wi-Fi network • Switch from 5 GHz to 2.4 GHz or vice versa (dependent on router specifications) • Turn off power saving mode • Run your phone to Safe Mode and observe [hold power>restart>hold volume down until lock screen]. • Reset network settings [Settings > General Management > Reset > Reset network settings > RESET NETWORK SETTINGS]
If these do not help, I recommend sending an error report through Samsung Members, which will allow our team to assess this issue remotely. To send an error report:
Samsung Members > Get help > Error reports > Network/Wi-Fi > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
It is recommend that you send these error reports within 3 minutes of the issue occurring to assist in identifying any potential deviations in your device performance.
Once it has been assessed by our team, you will receive a response via the Samsung Members app which can be viewed by clicking the notification bell.
