Original topic:

S21 Ultra E-sim removal problems

(Topic created on: 06-30-2024 08:15 PM)
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Gody1604
Beginner Level 2
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Galaxy S
Hello,
I was recently on vacation and use a gigsky esim, when I first got the esim it downloaded some AT&T stuff and changed how some things look in the settings, I figured this would all go away once I deleted it, it has not gone away and for some reason in the settings the e sim imei is still there despite the e sim no longer being on the phone. My phone was unlocked when I got it for reference. Any help on how to remove the AT&T stuff and get rid of the imei?
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2 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi Gody1604,

Can you please reboot the device and check again if it removes the E-SIM IMEI and the other SIM related information.

Thank you.

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Gody1604
Beginner Level 2
Galaxy S
Hello,

I have rebooted the device, the applications are still there and so is the esim imei, there is also the atnt logo that appears as the phone starts up almost as if it's locked to atnt however I am in Canada, I bought the phone unlocked and it works with my freedom sim.
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