S23 - Frequent wifi and whatsapp disconnections

[Buggu]

Hi Team, My S23 is disconnecting from wifi too many times, I tried the all the ways from blogs. Still it's really annoying. I can't browse or whatsapp. Is there any solution or patch releases?

[Helenna]

Hi, I request you to please Perform Wipe Cache on the device and check.

Here is the path:

Power the device off.

Press and hold the Volume Up key and the Power key.

Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.

Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.

If you have already performed it then I request you to please "Back up" the data and perform Factory reset on the device by using the below links.

https://www.samsung.com/ca/support/mobile-devices/how-to-transfer-and-backup-data-using-smart-switch...

Open settings>>General management>>Reset>>Factory reset.

If your phone is still having issue after performing a reset, please visit a Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

Please visit the link given above to know the nearest Samsung authorized service center.

[Buggu]

Thanks for the steps. I will try this actions.

[Helenna]

Hi, just to confirm after performing the above steps are you still facing the problem ?

[Buggu]

Yes, I followed the steps but still the same, frequently it disconnects from wifi , really its annoying. It displays No internet connection when using YouTube and whatsapp etc.. it automatically switches to mobile data which I don't have much on it.
I read on some blogs, that it's due to new wifi 6E rogers routers.Samsung don't have a fix yet for this issue.
As said, I need to downgrade the modem to work on 5ghz instead of 6E which is not compatible with s23.

Really Really frustrating and annoying after buying S23, such a bad experience.

[Buggu]

Yes, I followed the steps but still the same, frequently it disconnects from wifi , really its annoying. It displays No internet connection when using YouTube and whatsapp etc.. it automatically switches to mobile data which I don't have much on it.
I read on some blogs, that it's due to new wifi 6E rogers routers.Samsung don't have a fix yet for this issue.
As said, I need to downgrade the modem to work on 5ghz instead of 6E which is not compatible with s23. Even now I am sending this message using mobile data...

Really Really frustrating and annoying after buying S23, such a bad experience.

[Buggu]

Screen shot attached displays Server error occurred. I switched to mobile data, to send this message to you.

[Buggu]

Screen shot attached displays Server error occurred. I switched to mobile data, to send this message to you.