When im recording a video ive noticed that my camera vibrates, it started when November ive only have my phone for 2 months by this time but it was very random and seldom then after a month, by 3rd week december, ive noticed that it keeps happening everytime i record a video. Got it checked and it was detected as factory defect, i was really disappointed that samsung is unable replace my phone, like i mean it cost almost $2k and was really heartbroken when it had a defect and they can't replace the unit. ☹️☹️
I'm sorry to hear that.. factory defect causes camera vibrate, which is functionsl issue, but not replaceable, certainly unbelievable. Samsung shouldn't sell any products that have Factory Defect. But in case it happens, Samsung should replace it since customers spend top money to buy perfect products other than with issues. I definitely support you to complain with Samsung on the issue, and I hope you will get your replacement since you deserve a wonderful S23 Ultra .
Thats what i exaclty complained to them. But they said they can't replace the unit as it is outside the 15days replacement. I was really hearrbroken, when i they said that to me. 🙁🙁
Well I believe the only responsibilities is to repair the device not replace. I had a new phone back in the day and the microphone was bad and the place I bought it just gave me a new phone but it was only a day or 2 old when I contacted them. Luckily my friend pointed it out otherwise who knows how long before I even knew it wasn't correct.
