Play a video using Samsung Video Player, and select Smart View to send it to my Hisense Google Smart TV. It all works fine, connects and starts playing video as expected. The phone screen is dark with Smart View logo in light grey while initially playing.
After about a minute, the video disconnects. The phone screen is now totally blank without the Smart View logo, but when I wake the phone it still has the black screen with Smart View logo.
So it appears that the phone goes to sleep and then loses connection? I went into Smart View settings, and "Keep phone screen on" is off, and greyed out so I can't change that setting. But I don't think this is about screen turning off as opposed to phone going to sleep?
We understand how inconvenient this issue with Smart View disconnecting must be for you. Please check your network connection, ensure both devices are on the same Wi-Fi network, verify TV permissions for screen mirroring, and update software on both your phone and TV to troubleshoot the problem
Screen Timeout Settings. Go to Settings > Display > Screen Timeout and set it to a longer duration (e.g., 10 minutes or more). This may prevent the phone from entering a state that interrupts the connections.
Disable Power Saving Features. Ensure Power Saving Mode is turned off. Go to Settings > Battery and Device Care > Battery and toggle off Power Saving Mode.
Check for any pending software updates for your phone or the Smart View functionality. Updates often address compatibility or connectivity issues.
Smart View Settings via SmartThings. Use the SmartThings app to connect to your TV. Sometimes, this app provides additional options and stability for Smart View.
Firmware Updates for Your TV. Check if your Hisense Google Smart TV has any pending firmware updates. These updates can enhance compatibility with casting features.
Please try the above steps and let us know if it helps to solve the issue.
Sorry for the late reply but I did not get a notification of your reply.
All of my apps are up to date. And smart view is working, but it was cutting off so permissions appear to be in place otherwise it would not connect at all right?
While waiting for a reply here, I found an old post at a forum that doing a force stop on the smart view app was suggested. So I tried that and was able to play a video to the end which was over the 1 minute.
I don't use smart view very often so I can't say if it is a permanent fix, and if not I can't say if it fixes the problem every time. So I guess wait and see.
