Original topic:

Screen crash

(Topic created on: 07-27-2021 10:14 PM)
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Michael5
Active Level 1
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Galaxy S
My screen lately often crash and showed a greenish layer over the screen, while the colour will seem washed out and blurred.
Sometimes I can still operate it, but sometimes it just freezes.
If I turn off the screen several times SOMETIMES it gets fixed, sometimes I need to reboot. 

The funny thing is, when that happens, I took a screenshot as proof, and when I checked my gallery, the result of my screenshot is always in perfect colour (no discolouration shown).

The warranty is over and now I'm thinking of buying a Xiaomi phone unless there's a solution.

Please anyone? 
Thank you in advanced. 

#sadanddissapointed
4 Comments
RioAS
Active Level 4
Galaxy S
Hi Michael so sorry to hear about what's happening to your phone. It seems like your problem is also a major issue in several Samsung's Flagship Model. The Amoled screen will doing the greenish shadowing layer on your screen and it's only noticeable in real life because the problem is in the physical screen not the system.

Some factors can effect your screen especially if you had an old model Samsung. Say back in the day you often put the brightness more than 50%, or using same wallpaper in a good amount of time, etc. That's become the defect of having Amoled screen. Sometimes we'll also found some people got burn-in screen? Like the layout of the keyboard and the app logo will slightly noticeable on the background. I've been using Samsung device since galaxy note 2 was released a long time ago. I always tried to use the lowest brightness as possible. Since you're phone already showing these greenish layer, I suggest yout to do a research on internet first. I've read people do something with it. Like downloading app that can readjust the color of your screen or whatever. But if it's not solving your problem, sadly you might have to come to Samsung Service Centre. I remember back in the end of 2019 if I'm not mistaken, All Samsung Galaxy Note 9/9+ user get a free lcd replacement as a complement from Samsung. So if you're using S8 (based on your hashtag)?? Sadly, you might have to replace your screen.
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Michael5
Active Level 1
Galaxy S
Hi Rio. Thank you for your reply. It is very informative.

Regarding the brightness, I normally only use like 10% brightness during the day and will slide the brightness to the most left at night. Kinda weird but that's the setting my eyes are most comfortable with.

I love changing wallpaper too.

I will search on the app that hopefully can resolve this issue.

It just happens so randomly like several times per day, like when I'm watching youtube/netflix, when I browse the Web, or in socmed. So there's no fixed moment.
However, I just tried to adjust the brightness rapidly from dark to bright and somehow it did trigger the screen crash. Interesting.

Yes, I'm using s8 and it's out of warranty. Is there any chance I will get a free lcd replacement too? 😄

I don't wanna pay for the screen replacement because I heard it can be expensive.

Thanks again, Rio.
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RioAS
Active Level 4
Galaxy S
You know actually back in 2019, I remember that I still had my S5 and one day I tried to exactly go super low in brightness. Just like a 1mm away from totally dead left to the lowest brightness adjuster. And my phone just went crazy, the screen goes flickering green, purple, and pink layer. So I had to increase the brightness a bit to make it disappear. It seems like it's similar problem like in your phone, somehow if I put the brightness just before lowest level it can trigger the problem or error too. I presume it just because the screen is old enough 😁

And talking about the free screen replacement, I don't think you can get free one. Since the one that they gave to Note 9 user is a limited offer. The Note 9 user can only had it until the end of December 2019. A very short notice because I also find it out where people talking about it in the forums. Samsung didn't announce it officially but I'm not quite sure. I might be missed their announcement 😁 What happened too, those Note 9 user also got a free battery replacement too at the same time! Such an interesting offer right? I don't know what sort of reason why samsung giving those free offer. Almost like a recall. Hard to say but I also think all models below S9 or Note 9 nowadays is just become a history. The only support us by providing the spare parts now 😔
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Moderator4
Moderator
Moderator
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Galaxy S

Hai kak, mohon maaf atas kendala yang dialami.

Sebagai saran untuk dapat melakukan pengecekan lanjutan pada Samsung Service Centre Terdekat dari Lokasi kakak ya. Semoga membantu.

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