papachric
Active Level 1
I have an S8 device. Ever since the last security update on March 31st 2021:

a) Samsung Pass says that "You device has been rooted".

My device has NEVER been rooted, and checking the warranty void bit it is 0x0.

 

b) Secure Folder is locked says "Unauthorized software is installed on your phone".

I have NEVER installed anything other than verified apps from Play Store.

 

c) Samsung Health says "Unauthorized changes were made to your phone. Contact customer service for more information. 0x040104000060F061B18)

 

The people at customer service were no help, they have no clue, the best they did was tell me to clear out the cache (which I've already tried obviously and it doesn't work).

 

Samsung is not serious, I have files that I NEED inside my Secure Folder and with this screwup I am locked out...

2 Comments
h0h0h0
Active Level 6
You said that you cleared the cache, was that the cache partition?also try starting your phone in safe mode
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Valeriya
Moderator
Moderator

Hi, I suggest you please reboot your device in safe mode and check if you are experiencing the issue. If you are not experiencing any issues in safe mode, then the issue could be due to any third-party application you installed recently. To do this, you need to completely power off the phone. Then, power on the phone, and when the Samsung logo appears, press and hold down the Volume Down key. If done correctly, "Safe Mode" will display on the bottom left corner of the screen.

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