So I recently started having issues last maybe month and a half. Sometimes when I get incoming calls, I cannot hear them at all, if I call back I can hear them and they can hear me perfectly fine. Wonder if this is a carrier issue or phone? I am currently with bell.
Hi, we are sad to hear that you are experiencing network related issue on your device.
Do you have another compatible phone that you can try your SIM with, as this will help to determine if the issue is stemming from your current SIM?
If you haven't performed network reset kindly perform reset network settings and check for the issue.
Go to settings > General management > Reset > Reset network settings > Reset settings, although please be aware that this will also reset your Wi-Fi and Bluetooth settings, so you'll have to re-register any routers or Bluetooth devices.
If nothing works, kindly contact your carrier regarding the issue and request for a SIM swap through your network to see if this resolves the problem.
