Cannot receive certain calls after updating the phone last week

[EmilyL]

After the latest update to my Z Flip 3, I cannot receive some calls. Initially it was from one number only, then I discovered there were more friends who tried to call me and was unsuccessful. The worst part is it does not happen all the time, but most of the time.

Has anyone else experience the same issue? 

[EmilyL]

Thanks for your concern. From reading others' comments, I strongly believe this happens due to software update. But I'll certainly give your suggestion a go.

[SamsungClaudette]

Hey @EmilyL

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette