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01-12-2024 09:17 AM in
Galaxy ZHi All, I had a flip that Ford and the hinge broke on its own upon trying to open it. The screen broke in the middle and was unable to view. I was not able to use my warranty with Samsung or with Amazon. They do not cover for this damage, so I am starting a class action lawsuit. I have sent one letter to Samsung and waiting to reply to see if they will honour the warranty or replace my phone and then I will proceed with lawsuit if needed here is a copy of the letter I sent to Samsung. today and please feel free to copy and paste and send along your own copy to Samsung as well and if you will email me and let me know if you have, I will further let you know the outcomes. Abbottjen2013@gmail.com
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01-12-2024 09:48 AM (Last edited 01-12-2024 10:09 AM ) in
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04-10-2024 08:08 PM in
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04-10-2024 08:13 PM (Last edited 04-10-2024 08:16 PM ) in
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04-10-2024 08:16 PM in
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01-12-2024 04:29 PM in
Galaxy ZEven though you are likely correct your phone hinge is defective it may be extremely difficult to prove it.
I remember buying extended warranty on my first flip phone years ago and the hinge broke one day when I try to open the phone and after sending the phone away for repair I was told broken hinges are not covered.
I had to threaten the business owner with small claims court. Then in 2 days I got a new phone.
I never bought another flip phone. They are too fragile.

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01-14-2024 08:55 PM in
Galaxy ZHi, I request you to please contact us on Live chat by using the below link. Our higher team will help you with the Best possible option.
https://www.samsung.com/ca/support/contact/
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01-06-2025 03:39 AM in
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01-18-2024 11:14 PM in
Galaxy ZMy flip 4 had the same issue and Samsung deceived me into upgrading to the flip5 and now are claiming 0 value for my trade in. They're trying to make me pay full price. I'm going to lawyer up if they don't give me me credit for my 4 or a full refund on my 5 upgrade.
