No confirmation code after Pre ordering Z fold 3 and watch 4 classic(pay with paybright)

[andytam000]

Hi 

I Pre-ordered a Z fold 3 (512 gb) and a Watch classic 4 (bluetooth) on Aug 25 2021.  

I Paid with paybright and did not receive and confirmation number.  I tried contacting samsung 

on 3 occasions but they just keep telling me to wait.  I tried contacting paybright they told me the

loan is ready but they cant do anything if samsung doesnt have the order.  Only thing they could do is

cancel the order and i could place the order again.  When i ordered on Aug 25, 2021.  Theres multiple deals 

going on: 

- There was a deal for free earbud 2, charging pad and the pen (for the fold 3) before aug 26, 2021

                                                                   Charging pad (for the watch) before aug 26,2021

- I also have a perkopolis account, which had 10% off on the samsung website before aug 26,2021.

Whats the next move for me Samsung?   I can't seem to find anyone that knows what happened, its been

2 weeks since i ordered.  

[andytam000]

Sorry I got a dumb question. 

I am unable to dm and got this message.

"You do not have sufficient privileges for this resource or its parent to perform this action."

[dax01]

Hi Dude,

EXACTLY the same, well almost. 

I ordered via the website and all I got was paybright aggreement number. I spend 5 day going back and forth online, email, mods here .. On the 5th day, I finally sit in front of my computer and waited with the Live Chat, took an hour for getting someone on the other side of the screen to finally respond (type) in the chat box. I give him my paybright number in literally 20sec I got my  samsung order number conformation email.

I suggest you try that.

Also: you can try this: trista.jiang@samsungstore.ca, info.seca@samsung.com

I keep pestering them and honestly I don't know what the dude on the chat did, I asked, he just told me sometimes it takes time but in your case its a joke! 

Hope this help!

[andytam000]

Thanks dude. I will give this a try.  Enjoy your new phone.

[dax01]

I dont have it yet - its stuck at Preparing Dispatch 😉 been 2.5 days