Samsung Flip Z 3 - freezing

[CdnMilVet]

I find that after the recent update, among other issues when I open my phone it freezes. I close it open it and nothing. I hold the power in for a bit and sometimes it comes back on, most times not. I just put it down and walk away and comes back on by itself, something is up

[Nylah]

Hi, we suggest you to perform Wipe cache on your device.

This will not erase personal data on the phone.

It deletes temporary cache files in the phone.

1) Turn off the device.

2) Press and hold the Volume Up key and the Power Key.

3) When the Android logo displays, release all keys.(("Installing system update" is displayed before displaying the Android system recovery menu options).

4) Press the Volume down key several times to highlight “wipe cache partition.”

5) Press the Power key to select.

6) Press the Volume down key to highlight “yes” and press the Power key to select.

7) When the wipe cache partition is complete, “Reboot system now” is highlighted.

8)Press the Power key to restart the device.

[CdnMilVet]

Ya didn't change anything, phone is still periodically freezes upon opening.......think I'm just going to switch phones.....

[Nylah]

Hi, we kindly request you to boot your device in safe mode and check if It is showing the same issue.

To enter Safe Mode, please perform the following:

1.First, completely power off the phone.

2.Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

3.If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.

4.Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

5.To exit Safe Mode, simply restart your phone and it will reboot normally.

If above steps doesn't work for you.

We suggest you to please back up the data and perform factory Reset.

Please follow the steps in the given link.

https://www.samsung.com/ca/support/mobile-devices/how-to-transfer-and-backup-data-using-smart-switch...

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

[CdnMilVet]

But how do I know if a third party app is causing and which one?