Original topic:

stickers missing from calendar after restore!!

(Topic created on: 01-22-2024 07:35 PM)
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fahadk
Beginner Level 2
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Galaxy Z

So I just restored my data on my new Fold 5 phone.  I noticed the calendar restored alright but was missing my stickers which I had placed throughout the past 4 years?? It means alot to me and I'm not happy about it since there's no way to view Samsung calendar online like I thought.

Is there anyway to get them back on my calendar? 

Need help please!!

Thanks

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3 Comments
Helenna
Moderator
Moderator
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Galaxy Z

Hi, I request you to please perform Clear Cache on the app by using the below details and check again.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

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fahadk
Beginner Level 2
Galaxy Z

Hi Helenna,

I already tried that few times! I cleared cache, cleared data, uninstall and reinstall then restore but nothing appears to get the stickers back, everything else is back but the stickers !!

Thanks

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Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, I request you to please submit request at Samsung members app.

Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make sure that send system log data is selected to help resolve your questions quickly and describe your problem in details.

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