Original topic:

LS34A65 USB-C Failing

(Topic created on: 07-15-2024 11:16 AM)
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RCSUPac
Beginner Level 2
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Monitor

I have a 34" curved monitor (exact model LS34A654UBNXGO) with an USB-C issue: the USB-C stopped working.

I use the USB-C connection with my Windows 10 & 11 devices.

Recently I have had to work in multiple locations and the USB-C has started to give me a "USB Not recognized" pop up, stopping my USB's and network momentarily.

I tried changing the source device (i.e. another computer), turning the cable around, swapping out the cable, resetting the monitor to factory settings and I still cannot bring USB-C connection to stay on. HDMI works fine, but I'd rather use the USB-C connection so that I only have 1 input.

More details:

Model: LS34A654UBNXGO

Software version: M-A6534SCZA-1004.1

3 Comments
Helenna
Moderator
Moderator
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Monitor

Hi RCSUPac, 

That's really sad and appreciate your efforts in trying the possible ways to solve the USB issue. Please check if you have tried the below steps and see if it helps.

Open Device Manager and then disconnect the USB device from your computer. Wait a few moments and then reconnect the device. You should see a device disappear from Device Manager when you remove the device, and it should appear again when you reconnect the device. Connect the USB device to another USB port.

Thank you.

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RCSUPac
Beginner Level 2
Monitor

I have tried this. Mostly, the USB does not reset.

Some of the devices do not have a second USB  C Port 

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RCSUPac
Beginner Level 2
Monitor

I have tried with other USB C cables and the Device Manager resets. Is it possible that the cables in the box are faulty?

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